Privacy policy

Last Updated: April 2026

Creative Culture Hq Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our website or submit an enquiry.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary for our functions and activities.

This may include:

  • Name

  • Email address

  • Phone number

  • Information submitted through enquiry forms

We may also collect limited technical data such as:

  • IP address

  • Device and browser information

  • Website interaction data

We do not collect sensitive information unless voluntarily provided.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you when you submit forms or contact us

  • Through communication via email or phone

  • Automatically via cookies and analytics tools

At the time of collection, or as soon as practicable, we take reasonable steps to notify you of how your information is handled.

3. Purpose of Collection

We collect and use personal information for the primary purposes of:

  • Responding to enquiries

  • Communicating with you

  • Improving website functionality and user experience

  • Maintaining website security

We will not use or disclose personal information for secondary purposes unless:

  • You have provided consent, or

  • It is required or authorised by law

4. Cookies and Website Analytics

(APP 1 – Open and Transparent Management of Personal Information)

We use cookies and analytics tools to understand website usage and improve performance.

This may include services such as Google Analytics.

These tools collect aggregated, non-identifiable information about user behaviour.

You can manage or disable cookies through your browser settings.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Website hosting and technology providers

  • Analytics and service providers

  • Professional advisers where necessary

  • Government or regulatory authorities where required by law

We do not sell or trade personal information.

6. Overseas Disclosure

Some third-party providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients do not breach the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure.

8. Access and Correction

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate, incomplete, or outdated information

Requests can be made using the contact details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us and we will respond within a reasonable timeframe.

10. Intellectual Property

All content on this website, including text, graphics, branding, logos, images, videos, layout, and design, is owned by or licensed to CreativeCultureHq and is protected under the Copyright Act 1968 (Cth) and applicable intellectual property laws.

You may not:

  • Reproduce, copy, or distribute website content without prior written consent

  • Use content for commercial purposes

  • Modify or exploit any part of the website

You may use/direct the website for personal, non-commercial purposes only.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. The latest version will always be available on our website.

12. Contact Us

For any privacy-related enquiries or requests, please contact: admin@creativeculturehq.com